Coaching and Mentoring Staff

Course Overview

Effective coaching and mentoring are essential for developing capable, confident, and engaged hospitality teams. This course provides supervisors and leaders with the skills needed to support employee growth, improve performance, and encourage continuous learning within the workplace. Participants will learn how to mentor new team members, provide practical on-the-job coaching, use scenario-based training to develop service skills, and connect performance goals with career development opportunities. By applying structured coaching and mentoring techniques, leaders can strengthen teamwork, improve employee confidence, and create a culture of excellence and ongoing professional development.

Topics Covered

✅ Mentoring and Supporting

✅ On-the-Job Coaching

✅ Scenario-Based Training

✅ Performance Development