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Copy of Quiz – Room Upselling Techniques1

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Question 1 of 5

1. Question

According to the Value-First Pitch Formula, what should an employee do before discussing the cost of an upgrade to a guest?

Immediately quote the full upgrade price
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Focus only on the room's features
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Identify the guest's needs and explain the upgrade's benefits
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Offer a discount before describing the upgrade
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Question 2 of 5

2. Question

Why should employees tailor upselling recommendations to a guest’s specific needs and purpose of stay?

To ensure every guest receives the same upgrade offer
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To focus primarily on the price of the upgrade
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To make the upgrade more relevant and valuable to the guest
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To encourage guests to choose the most expensive option available
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Question 3 of 5

3. Question

Why is it important for employees to understand the features of premium rooms and upgrades?

To focus only on the upgrade price
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To accurately communicate the value and benefits to guests
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To encourage guests to purchase every available upgrade
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To avoid discussing guest needs
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Question 4 of 5

4. Question

Why should employees suggest complementary services alongside room upgrades?

To increase the number of services offered regardless of guest interest
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To enhance the guest experience by providing additional value and convenience
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To replace the need for room upgrades
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To ensure every guest purchases additional services
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Question 5 of 5

5. Question

Which of the following can help motivate employees to successfully upsell upgrades and services?

Limiting staff knowledge of premium offerings
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Avoiding performance recognition programs
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Incentives, friendly competition, and strong product knowledge
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Focusing only on increasing prices
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