Professional Plan Included Courses Creating Exceptional Guest Experiences Complaint Handling Essentials De-escalation Service Recovery Techniques The Business Impact of Effective Complaint Handling Room Upselling Techniques Food and Beverage Upselling Excellence Creating A Great First Impression Anticipating Guest Needs Mastering Active Listening Skills Restaurant Service Fundamentals Front Desk Fundamentals Food Safety Fundamentals Grooming Standards Transitioning from Employee to Supervisor Concierge Excellence Room Cleaning Standards Responsible Alcohol Service Incident Reporting Verbal Communication Excellence Cross-Contamination Prevention Menu Knowledge Essentials Professional Check-In Procedures Workplace Etiquette Load More
